FOR VEHICLE OWNERS

At MTA ACT we understand how important it is for vehicle owners to find motor traders that are reliable, trustworthy and deliver good quality work.

MTA ACT stands by the integrity of its members – all of whom sign up to the MTA Statement of Business Principles.

The principles guarantee that vehicle owners can trust what our members say about their vehicle purchase or repair.

Dealing with an MTA ACT member means that vehicle owners can be confident of achieving value for the money they invest in the, upgrade and maintenance of their vehicle.

Contact MTA ACT today to learn more about MTA ACT members.

 

MOTOR TRADERS THAT CARE

ACT region motor vehicle owners can have faith that MTA ACT members  will provide high quality, reliable, and value for money vehicle repairs and service.

Members of the ACT Motor Trades Association abide by the MTA ACT Statement of Business Principles.

In this way, MTA ACT members in the motor vehicle repair industry are committed to upholding the fair trading (motor vehicle repair industry) act 2010 which protects the rights of consumers to a fair standard of work and reliable information about the repairs.

For more information on motor traders responsibilities under the fair trading act 2010 contact the ACT Office of Fair Trading.

 

YOUR VOICE WITH THE MOTOR TRADES

MTA ACT can help you get satisfaction in your dealings with our members.

It is important to the  Motor Trades Association of the ACT that our members maintain a good reputation for honesty, integrity and quality among consumers of motor vehicles and associated services.

Even when our members follow the Statement of Business Principles – there are sometimes occasions where circumstances result in misunderstandings with the service or value they have received from an MTA Member and disputes can arise.

In this circumstance MTA ACT can discuss your issues with our members with a view to clarifying the situation, managing expectations and arriving at a mutually beneficial resolution.

Contact MTA ACT to be your voice with the Motor Trades in the Canberra region.  Look for our logo to make sure you are dealing with an MTA ACT member!

(Unfortunately we are only able to assist with our own members, not members of other state associations).

 

REFUNDS AND RETURNS POLICY

Click on the link below to access policy information from the Australian Competition and Consumer Commission on what consumers can expect with regard to refunds and returns of goods and services.